Citroen C4: Emergency or assistance call

1. eCall (SOS)
2. ASSISTANCE

eCall (SOS)

Your vehicle may be fitted with the eCall (SOS) system either as standard or as an option.

The eCall (SOS) system provides direct contact to the emergency services and is fully built into the vehicle. This contact is made either automatically via the sensors built into the vehicle, or by pressing button 1.

According to the country of sale, the eCall (SOS) system corresponds to the systems PE112, ERAGLONASS, 999, etc.

The eCall (SOS) system is activated by default.

► To make an emergency call manually, press button 1 for more than 2 seconds.

The lit indicator lamp and a voice message confirm that the call has been made to the emergency services*.

The eCall (SOS) system immediately locates your vehicle and puts you in contact with the appropriate emergency services**.

► Pressing again immediately cancels the request.

The indicator lamp flashes while the vehicle data is being sent, and then remains lit when communication is established.

In the event that a serious accident is detected by the sensors built into the vehicle, such as the airbag control unit, an emergency call is made automatically.

The eCall (SOS) system is a public service of general interest and is free-of-charge.

* In accordance with the general conditions of use of the service, available from dealers and subject to technological and technical limitations.

** Depending on the geographic coverage provided by the "eCall (SOS)" and "ASSISTANCE" systems.

The list of countries covered and the telematic services provided is available from dealers or on the website for your country.

Operation of the system

 Vehicles equipped with Touch screen BLUETOOTH audio system or MyCitroën Play

- Upon switching on the ignition, the indicator lamp lights up red, then green, and then goes out: the system is operating correctly.

- The indicator lamp flashes red: replace the back-up battery.

- The indicator lamp is fixed red: system malfunction. The emergency and assistance call services may not work.

- If the indicator lamp does not come on when the ignition is switched on, this also means that there is a system malfunction.

If the problem persists, contact a qualified workshop as soon as possible.

A system malfunction does not prevent the vehicle from being driven.

 Vehicles equipped with MyCitroën Drive Plus

- Upon switching on the ignition, the indicator lamp lights up for a few seconds and then goes out: the system is operating correctly.

- The indicator lamp flashes red: emergency battery is flat. This will be recharged after a few minutes' driving.

- The indicator lamp is fixed red: system malfunction. The emergency and assistance call services may not work.

- If the indicator lamp does not light up when the ignition is turned on, this is also a system malfunction.

If the problem persists, contact a qualified workshop as soon as possible.

A system malfunction does not prevent the vehicle from being driven.

When an onboard system update is being performed, the eCall (SOS) function is not available.

Data processing

All processing of personal data by the eCall (SOS) function complies with the framework for protection of personal information established by Regulation 2016/679 (General Data Protection Regulation - GDPR) or by UK GDPR (Data Protection, Privacy and Electronic Communications) Regulations 2019 and Directive 2002/58/EC of the European Parliament and the Council, and in particular, seeks to protect the vital interests of the data subject, in accordance with Article 6 (1) d) GDPR.

The processing of personal data is strictly limited to the purpose of handling the eCall (SOS) function used with the "112" single European emergency call number.

The eCall (SOS) function is only able to collect and process the following data relating to the vehicle: vehicle identification number, vehicle type (passenger vehicle or light commercial vehicle), fuel type or power source, three most recent locations and direction of travel, number of passengers and a timestamped log file of the automatic activation of the system and its timestamp.

The recipients of the processed data are the emergency call handling centres designated by the relevant national authorities in the territory in which they are located, enabling priority routing and handling of calls to the "112" emergency number.

Data storage

Data contained in the system's memory is not accessible from outside the system until a call is made. The system is not traceable and is not continuously monitored in its normal operating mode.

The data in the system's internal memory is automatically and continuously erased. Only the vehicle's three most recent locations, necessary for the normal functioning of the system, are stored.

When an emergency call is triggered, the data log is stored for no more than 13 hours.

Access to data

You have the right of access to data and as appropriate to request the rectification, erasure or restriction of processing of any personal data not processed in accordance with the provisions of GDPR. Third parties to which data has been disclosed shall be notified of any rectification, erasure or restriction carried out in compliance with the corresponding GDPR, unless it proves impossible or involves a disproportionate effort.

You also have the right to lodge a complaint with the respective data protection supervisory authority.

If you want to claim your above-mentioned rights please contact us per email at: privacyrights@stellantis.com.

For more information regarding our contact details please take a look at our Privacy & Cookies Policy on the brand's website.

ASSISTANCE

► If the vehicle breaks down, press button 2 for more than 2 seconds to request assistance (confirmed by a voice message*).

► Pressing again immediately cancels the request.

Privacy mode allows you to manage the level of sharing (data and/or location) between your vehicle and CITROËN.

It can be configured in the Settings touch screen menu or application, depending on the audio equipment.

By default, depending on equipment, deactivate/reactivate geolocation by simultaneously pressing the 2 buttons, then press the "ASSISTANCE" button to confirm.

If you purchased your vehicle outside the CITROËN dealer network, you are invited to have a dealer check the configuration of these services and, if desired, modify it as required. In a multilingual country, services can be configured to use the official national language of your choice.

For technical reasons and in particular to improve the quality of telematics services provided to customers, the Manufacturer reserves the right to carry out updates to the vehicle's on-board telematics system at any time.

Vehicles equipped with MyCitroën Drive Plus

During an update to the vehicle's on-board telematics system, the ASSISTANCE system will be unavailable.

If you benefit from the Citroën Connect Box offer with the SOS and Assistance Pack included, there are additional services available to you in your personal space, via the website for your country.

For information about the SOS and Assistance Pack, please refer to the general conditions for these services.